All jewellery is created in our Ottawa studio with love, care and quality materials - your complete and utter satisfaction is very important to us. If you are not in love with your jewellery, please read the following instructions:
Any purchases made online must be returned directly to HAILEY JANE at the cost of the sender, and in the same state as it was sold to you . We will accept return postmarked within 30 days of receiving shipment for exchange or refund. We do not accept returns after 30 days. All sales are final on custom, discounted or bridal jewellery.
For all repair/quick fix inquiries, please contact us
. We will make reasonable repairs on items forever and always!
HAILEY JANE Jewellery reserves the right to deny unreasonable repairs, returns, and exchanges.
When returning exchange merchandise, please send all items to:
228 5th Avenue
For your protection, please use a well-padded box or envelope and a traceable carrier. We will not be held responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.