Returns & Repairs

All jewellery is created in our Ottawa studio with love, care and quality materials – your complete and utter satisfaction is very important to us. If you are not in love with your jewellery, please read the following instructions: 

Any purchases made online must be returned directly to HAILEY JANE at the cost of the sender, and in the same state as it was sold to you .  We will accept return postmarked within 14 days of receiving shipment for exchange or refund. We do not accept returns after 14 days. This policy will be extended for the holiday season allowing for a 30 day return until January 15th 2021.  All sales are final on custom and discounted jewellery.  Please note for hygienic reasons, earrings are not eligible for refund or exchange.

For all repair and quick fix inquiries, please contact us.  We will make reasonable repairs on items forever and always!  Check out our FAQs page where we go in depth on this and some other jewel tips.

Hailey Jane Jewellery reserves the right to deny unreasonable repairs, returns, and exchanges.

When returning exchange merchandise, please send all items to:



520 Stargazer Cres

Manotick ON

K4M 0H2


For your protection, please use a well-padded box or envelope and a traceable carrier. We will not be held responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.