All jewelry is created in our Ottawa studio with love and care, and your satisfaction is very important to us. If for some reason you are not fully satisfied, please follow the following instructions:
Any purchases made online must be returned directly to HAILEY JANE at the cost of the sender, and in the same state as it was sold to you . We are unable to accept any exchanges for items bought directly in studio. We will accept return postmarked within 14 days of receiving shipment for credit exchange only. We do not accept returns after 14 days. All sales are final on customized, discounted items or bridal jewellery.
For all repair inquiries, please contact us
. We will make reasonable repairs on items for up to 1 year after date of purchase.
HAILEY JANE Jewellery reserves the right to deny unreasonable repairs, returns, and exchanges.
When returning exchange merchandise, please send all items to:
228 5th Avenue
For your protection, please use a well-padded box or envelope and a traceable carrier. We are not responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.