Returns & Repairs

All jewellery is created in our Ottawa studio with love, care and quality materials – your complete and utter satisfaction is very important to us. If you are not in love with your jewellery, please read the following instructions: 

Any purchases made online must be returned directly to HAILEY JANE at the cost of the sender, and in the same state as it was sold to you .  We will accept return postmarked within 14 days of receiving shipment for exchange or refund. We do not accept returns after 14 days. All sales are final on custom and discounted jewellery.  Please note for hygienic reasons, earrings are not eligible for refund or exchange.

For all repair and quick fix inquiries, please contact us.  We will make reasonable repairs on items forever and always!  Check out our FAQs page where we go in depth on this and some other jewel tips.

Hailey Jane Jewellery reserves the right to deny unreasonable repairs, returns, and exchanges.

When returning exchange merchandise, please send all items to:

228 Fifth Avenue
Suite 5
Ottawa, ON
K1S 2N3

For your protection, please use a well-padded box or envelope and a traceable carrier. We will not be held responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.