FAQs

Values

Company values

We believe in quality, sustainability, and individuality.  Hailey Jane's pieces are thoughtfully designed, carefully sourced, and lovingly handcrafted.  Most pieces are made in-house, however, when we cannot create your dream piece ourselves, we look to talented local designers and craftspeople to ensure your dream piece comes to life - never compromising your vision.  Jewellery for every day with points of connection and attention to detail.

 

Materials

What materials do you use?

14k gold-filled or sterling silver makes up 95% of our offerings to ensure quality and to avoid low base cost metals to ensure your jewellery lasts // We also offer vintage finds and solid gold options when requested via our custom offerings - anything you can dream up, we can make and we will always work to accommodate your preferences!

 

What does gold-filled mean?

Quality jewellery at an affordable price. “Gold-filled” is a USA industry standard that legally requires 1/20th or 5% pure gold by weight. It's a strictly regulated process that involves pressure bonding multiple layers of solid 14k gold with extreme heat over a core of high-quality jeweler's brass resulting in a durable, quality real gold product.

 

Is gold-filled actually ‘filled with gold’?

All the gold is on the outside, so it's a strange term for the industry to decide on ‘gold-filled’ to identify this type of jewellery. It's confusing!  The only thing you need to know is that the term refers to a thick outer layer of durable, pressure-bonded, real, solid gold on the outside.  No filling.

 

Is gold-filled jewellery real gold?

The gold in 14k gold-filled is 100% real.  There is a thick layer of real, solid 14k gold on the outside of a brass core.  The 14k gold that's on the outside of gold-filled jewellery is the same gold you would get from a solid 14k gold piece.

 

What’s the difference between gold-filled and plated jewellery?

There’s a lot more gold in gold-filled and the gold is attached in a way that’s much more durable.  Also, the standards for 14k gold-fill are strictly regulated, while the standards for "gold plated" encompass a broad range of thicknesses, so you can't be sure how much gold is in the plated layer. 

 

Is 14k gold-filled good quality?

Gold-fill is absolutely your best option after solid gold for quality and durability.  It will not flake off or turn your skin green and is an excellent option for those with skin sensitivities.  We use high grade USA made gold-filled components and stand behind our products quality.  Gold-filled jewellery can remain beautiful for a lifetime, especially with a little love and care.

 

Is gold-filled jewellery durable?  How long does it last?
After solid options, gold-filled jewellery is certainly your next best option.  In theory, gold fill items can last a lifetime.  Actually, some gold-fill jewellery still exists from the Victorian era (over 100 years old!).  In practice, actual longevity will depend on how you care for your pieces and a variety of other factors, which we will touch on in more depth under ‘care’.

 

Does gold-fill tarnish?

14k gold fill materials should not tarnish for a long time and can last beautifully for many years.  But, the wrong chemicals when left on the surface can cause gold to darken more quickly.  There are chemicals in a great many things (even you) so it’s important to be aware of factors that could potentially cause tarnishing. Common contributors to tarnishing include but are not limited to: hot tubs, pools, hair, body and cleaning products.  Getting sweaty and good old body chemistry and hormones vary from person to person so it's tricky to nail down what might be causing tarnishing.  Unless you have experience with gold fill jewellery and know how it works on your skin, you may just have to try it.  For 90% of people, it's a dream come true and for the other 10%, after a few months, it may not be as sparkly.

 

Is your jewellery hypo-allergenic and okay for people with sensitivities?

Yes!  99.9% of people find they have no sensitivity to gold-filled jewellery.  Because the outer layer of the piece is solid gold, it interacts with your skin the same way solid gold would.

 

Gemstones

We love the power of natural healing gemstones to set intentions and energize those wearing the gems - it’s beautiful to see what people are drawn to and which pieces choose you!  Keep in mind all gemstones are raw and organic and will vary in shape and shade.

 

Care

Day-to-day maintenance

After each wear, gently remove makeup and oils from your skin by wiping your jewels with a soft cloth (lens cloths work well!).  If you’ve been sweaty that day or the piece may have gotten product on it (especially sunscreen), it would be ideal to give it a quick rinse in lukewarm water and dry it with a soft cloth afterward.  Removing your jewellery while sleeping is also helpful as it avoids snags on the fabric of your sheets or pjs!

 

Deep cleaning
If you’re guilty of caking your jewels in sunscreen or some other product, it’s best to give it a little TLC right away.
  • Prepare a bowl of lukewarm water with a dash of gentle or mild soap
  • Drop the piece in and let soak for about a minute
  • Give it a very gentle scrub with a super soft toothbrush - ensure you can get into the chain nooks and crannies where there might be built up dirt or product
  • Rinse it in lukewarm water to ensure all the soap has been removed
  • Dry it well before storing

 

Storing your jewellery HJ style
Storing your jewellery in something airtight is the best thing for it (less airflow=less chance for chemical reactions which cause tarnish)
  • Store it clean, after your day to day maintenance
  • Ideally, a little ziplock bag works best - not as beautiful, but compact and free of chemicals
  • Store in a low humidity environment

 

Packing or traveling with your jewellery

To avoid tangling which can take a ton of effort and takes away from your ‘getting ready’ time, pop your necklace, anklet or bracelet into a tiny organza bag, plastic ziplock bag, or zipper wallet compartment with the fastened clasp on the outside.  Secure it in place by zipping or sealing closed, again with the fastened clasp on the outside.  I like to place my jewels in a hard container afterward so they are protected and avoid nicks. 

 

How we work

How long have you been in the jewellery world?

I became interested in jewellery making while au pairing in Italy in 2008 -- there I worked with Venetian beads and learned about wire wrapping and bead stringing!  I have been playing with styles and designs ever since.

 

What does one of a kind mean?

No two pieces alike - small variations from one to the next making this piece unique to you.  Check out our custom process page or the custom portion under FAQs to learn more.

 

What does vintage mean?

Vintage means the piece was curated or sourced from an antique jewellery collector or estate - they could date as far back as Edwardian times and are sourced from all over the world, but predominantly Europe.  Vintage pieces carry a particular magic and charm in the unique story they tell, the mystery of where they have traveled, pre-loved or handed down, crossing oceans to find new homes.  They also pay homage to traditional gold and silversmith techniques. These pieces are also considered post-consumer recycled - get in touch with us if you’re looking to find a beautiful vintage piece, or would like to re-work your current treasure.

 

Do you offer jewellery repairs?

Yes - basic jewellery repairs to chains, fastenings, or pendants are easy fixes.  Please message us to request a quote.  If you have a more complex project, for example, re-sizing or gemstone or diamond prong settings, we are happy to work with you as your jewellery consultant while we navigate the markets industry experts in relation to pricing, professionalism, timeline expectations, materials and standards of service.  We can also have an initial consultation, and build on that relationship to take on all the heavy lifting for you throughout the project.

 

Do you re-work old treasures?

Absolutely - and we encourage you to bring in old treasures to our ateliers or workshops so that we can bring new, modern life to your pieces!  Grandma’s pearls?  A vintage brooch you want to sport as a necklace or earring?  Get in touch so that together we can have some jewel fun!

 

Where are your pieces made?

The majority of our pieces are made in house, however, we also work with local designers and craftspeople all the time to ensure we can get you exactly what you want, and the best of what the market has to offer.  Curators of sorts.

 

Pricing

Please see below estimates  in relation to price points for custom jewellery and note we avoid low-cost base metals and instead focus on sterling silver, 14k gold-filled and solid gold options:
  • $75-$225 (Sterling silver, 14k yellow gold-filled or 14k rose gold-filled jewellery)
  • $225-$750 (10, 14 & 18k solid gold options & custom bridal styling)
  • $750-$3,000 (Engagement rings, unisex bands)

Sizing

Necklace chain length

If you aren’t sure what length necklace might be right for you, feel free to send us a quick message!  As a general rule of thumb, 15” will sit as a choker tight to the neck, 16” will hit by your collar bone, 18” will sit 2” below the collar bone, and 20” will be longer closer to your cleavage.  Remember when we add pendants or gemstone drops, it will hang longer than the chain due to its size and weight.

 

Ring Sizing
To measure your ring size at home, follow these steps, and check out our Size Guide for more information:
  1. Cut a string that is about 6 inches long.
  2. Fold the string around the base of the finger, just below the knuckle.
  3. Mark where the string ends with the pen.
  4. Place the measured string on the ruler with the area marked on your right.
  5. The number closest to the pen mark is the circumference of the ring in millimeters.
  6. Use the ring size chart here to translate the measurements into your size.

Production

I’m on a tight timeline, what are my best options?

Please choose from our curated selections whenever possible which are available online as these pieces are more readily available - all pieces are handmade to order and will be shipped two weeks after orders are placed.  If you need something in a hurry, please email, DM or give us a call to see if we can make jewel exceptions - we ALWAYS do our best to meet all deadlines and will work within your timeline to ensure gift-giving joy.  You can also leave a note on your purchase at checkout.

How long will it take to get my piece?

All jewellery is hand-made to order in our Ottawa studio.  Collection pieces ordered online will ship within two weeks after the date of purchase, while custom orders can take anywhere between  2-8 weeks. If you are on a tight timeline, please message us and we will do our very best to accommodate.


*During COVID-19, we are noticing longer than normal wait periods in relation to courier shipments, which we rely on while supporting local designers and craftspeople to bring our creations to life - please be mindful orders may take an additional week or two to reach you safely.

Returns, care, and warranty

Can I return my order?

All custom jewellery pieces or discounted items are final sale.  If you placed an order online and are not in love or changed your mind, you can return your piece within 14 days of receiving your shipment for exchange or refund.  Please note it must be shipped back to us at the cost of the sender and in the same state as it was sold to you.  Please note for hygienic reasons, earrings are not eligible for returns.

 

How do I look after my piece?
Please look at our care section above in FAQs for details on this.

 

Our Studio

Can I come to visit in-studio to shop?

Yes, we can schedule a personal consultation in-studio if you are interested in seeing pieces up close - this is mostly for custom offerings/design consultations.  Our collections online are handmade to order thus are not always available during an in-person meet.  We often take part in local markets - sign up for our newsletter to stay up to date!

 

Design Consultations

What can I expect out of a design consultation?

You will meet with Hailey who will find out who you’re designing for and if we're mindful of an occasion! We will walk you through various styles, designs, and gemstones - we will work together to understand your timeline, price point expectations, and material preferences.  This is a fun meeting and opportunity to get creative and excited about this next project - either for yourself or as a special gift!

 

Where will this consultation take place?
We can set up a virtual consultation, or if you happen to live locally, we can meet in person in-studio, or at your favourite local coffee shop. 

 

What if I require special accommodations?

Should you require any special accommodations, throughout any of our jewellery offerings, please let us know beforehand so that we can make every effort to ensure the process is seamless and comfortable for you.

 

Custom Offerings

What is custom?

While all of our pieces are custom made, our custom jewellery services take things to the next level.  The custom process allows for full inclusion of the client from the initial design concept, through to gemstone sourcing and personalized fine details allowing clients to see their idea’s come to fruition with a piece that is truly unique to you.

 

Are you accepting custom jewellery orders?

Always!  This is what we do best!  Kindly send us a message to get started, we will look at inspo, get a feel for your style, price point and timeline and get designing! 

 

How long will a custom jewellery project take?

This depends on the nature of the designs we decide upon, but anywhere from 4-8 weeks on average.  Things can be sped up if you are in a time crunch - simply let us know!

 

Do I need to have the fashion sense to gift custom jewellery?
This is not in everyone's wheelhouse - if you want to gift a custom piece but do not know where to start, send us a message and we will take it from there!  We promise a seamless, focused, and pleasant experience.

 

Bridal babes

Do you offer wedding bands?
Yes - we love helping you bring your custom vision to life - we specialize in styling and design and work with local designers and craftspeople to bring your pieces to life. Perhaps it is a thick solid dome ring paired with a micro pave black diamond eternity band, or maybe it's a stunning organic gemstone paired with stacking rings of various shapes - whatever your style, we’re happy to help.  Please note we can bring unisex and men's pieces to life upon request.

 

Do you offer bridal jewellery styling services?

We do - and oh my gosh, getting to design and dream up with future brides is something we absolutely love!  Whether you need help visualizing your entire look, from wedding bands to complimentary stacking rings, bracelets, hairpieces, hand chains, anklets, earrings, and necklaces, or only want a piece or two, we’re here to help you make sense of it all with your dress, shoes, and hair and colour palette.  Get in touch to book a private consult so we can get dreaming!

 

Do you offer bridesmaid pieces or mother-of-the-bride jewels?

Of course, we do - and what a special gift to give on the day of!  Send us a message on our contact page to get started.

Ateliers

What is an atelier?

Essentially an atelier is a workshop - we loved the french word for this so use it instead.  We’re going to learn a new skill, connect and make art!

 

What are the ideal celebrations to host a workshop?

Bridal shower, work socials, birthdays, anniversaries, Mother's Day, Christmas, baby shower’s, and just because you want to celebrate with your girls!

 

What do these workshops entail?

We host jewellery making workshops where we learn the basics of wire wrapping and bead stringing - each guest will leave with their very own handmade piece of jewellery!  Most workshops will have a themed piece of jewellery which we will work to create together where small tweaks to stones, bead preferences, and chain colour and length can be switched around from person to person.

 

Where do these jewellery workshops take place?

Primarily in Ottawa Ontario where Hailey resides, however, private workshop inquiries are always welcome and encouraged!  We are happy to come to Toronto, Montreal, and the Ottawa Valley.

 

Do I need to be creative or skilled to attend a workshop?
No experience necessary - we will provide the tools and guidance you need to make your very own piece of jewellery! 3 small tools and a little bit of patience can yield an array of beautiful designs!  Private workshops allow for more skilled jewellers to try new techniques and have more one on one TLC.