Once received, your order will be filled as quickly as possible. Please allow 0-2 weeks for delivery of most goods within North America, and 2-4 weeks for overseas orders. We will notify you as soon as possible of any delays.
All HAILEY JANE pieces are hand made to order. This means that each piece is unique and made especially for you. If you require your order in a rush, please contact us to inquire about rush shipping to avoid any disappointment. We will do our best to meet your deadline and to respond to you in a timely manner.
Please note that all sales are final on discounted items.
We will accommodate custom changes to our designs whenever possible. Please contact us BEFORE placing your order to inquire if we are able to accommodate your request. Additional charges may apply and all sales involving custom work are final.
It is highly recommended that customers seeking custom work take time to fill out our inquiry platform. Private consults include an in studio meeting with the designer to ensure approval, satisfaction and final design concepts. HAILEY JANE Jewellery will not be held accountable for customers choosing to forego these options who risk obtaining a final product before first consulting with the design team.
Depending on the piece, your jewelry will be packaged in either a branded box or custom pouch. Both are perfect for gift giving and we will ensure it is unicorn worthy!
We accept all major credit cards (Visa, MasterCard, American Express), and you can choose to run your transaction through our secure Shopify platform. You will receive a confirmation of your order via email with the total dollar amount (including any applicable taxes and shipping & handling).
All prices are listed and charged in Canadian dollars. If applicable, the exact exchange rate you will pay is determined by the bank that has issued your credit card. In general, it will match very closely with the going exchange rate. Xe.com
features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates. TAXES
Canadian customers will pay HST according to their provincial rate. American and international customers are responsible for all taxes and import duties levied by their respective countries.